Artelo collects personal data in the following situations:
Account Creation and Orders: When you create an account or place an order, we collect information, including your name, email address, postal address, phone number, payment details (credit/debit card, PayPal), product design drafts, order history, and communication records.
Invitations: When you invite others to use our services or share your design library, we collect the invitees' email addresses and any other information you provide.
Customer Service Interactions: Contacting us for product inquiries or customer support may involve collecting your contact details and the content of your communications.
Design Submissions: We collect any content you upload or submit for product design, including images, text, logos, and associated information.
Automatic Data Collection: Our website automatically gathers data through cookies, pixel tags, and server logs. You can opt out of this data collection as detailed in our Cookie Policy.
We use your data to:
Provide and improve our services.
Manage your account and process orders.
Handle payments and invoicing.
Communicate with you and respond to requests.
Offer customer support.
Maintain the security of our website.
We do not sell, rent, or share your data without your consent, except in the following circumstances:
Data Transfer and Storage: Your data may be stored or processed on servers in various countries in compliance with local regulations.
Group Companies: We may share your data with our subsidiaries or parent company for service delivery.
Third-Party Service Providers: We engage third parties for printing, payment processing, and customer service. These providers access only necessary data and are bound by confidentiality agreements.
Legal Compliance and Protection: We may disclose personal data to comply with laws or protect our rights and safety or that of others.
Business Transfers: In the event of a business sale or merger, your data may be transferred as part of the transaction.
Cookies and Tracking Technologies: You can manage cookie settings through your browser or our website.
Opting Out of Marketing: You can unsubscribe from marketing communications through your account settings or the unsubscribe links in emails.
Accessing and Managing Your Data: You can view, update, or delete your data through your account or by contacting us.
Artelo acts as a Data Controller for your data per EU GDPR.
We may update this policy from time to time. Significant changes must not be communicated on our website or via email.
For questions or concerns regarding this policy or your data, please contact us at info@artelo.io.